A customer should have a good install. One that last more than a year. There is nothing I like more then getting that point to them. Time will tell. The cream will rise to the top Mr. D. With or without you!!! Sweeping it under the rug all the time will leave a big lump. Sooner or later someones gonna look. A customer should feel good about his/her installation not feeling raped or sodomized! Wake up!